Support
If something is not working, tell us
Support answers by email and phone on working days. Before you write, check whether your question is among the guides below — most things are resolved in a few steps.
Contact
How to reach us
poslovni@komunal.ai
Describe the problem and include your customer number. For call quality problems it helps to note the exact time of the call and the number you dialled.
+385 52 637 000
Working days during office hours. The number of operators is limited, so for anything complicated email is often the faster route.
my.voipbon.com
Balance, call records, top-ups and number settings. Most changes are made here without contacting support at all.
Guides
These cover the things customers most often do themselves:
- Registering a new user on the VoIPBON service
- Topping up your balance with a voucher
- Setting up a softphone on a computer
- Setting up a softphone on a mobile
- Renting a phone number for incoming calls
- Setting the caller ID that is displayed
The video guides are being redone. The recordings on the old site were made with software that has since changed, so we are replacing them with current ones. Until then we are happy to walk you through the steps by phone.
Reporting a fault outside office hours
Customers with a maintenance agreement get a dedicated reporting channel and an agreed response time outside office hours. If telephony is critical to your operation, tell us when the agreement is drawn up.